Privacy Policy
Last updated: June 2026
Introduction
Crystal Cook & Serve Products Pvt. Ltd. ("Crystal", "we", "us" or "our") respects your privacy and is committed to protecting the personal data you share with us. This Privacy Policy explains how we collect, use, store and safeguard your information when you visit our website or interact with us, in a manner consistent with applicable Indian data protection laws, including the Digital Personal Data Protection Act, 2023 (DPDP Act).
Information We Collect
We may collect the following categories of information:
- Contact details you provide voluntarily, such as your name, email address and phone number, when submitting an enquiry or quote request.
- Business details where you contact us as a retailer, distributor or partner.
- Technical data such as your IP address, browser type, device information and pages visited, collected automatically.
How We Use Information
We use the information we collect to:
- Respond to your enquiries, quote requests and support queries.
- Process and manage business and distribution relationships.
- Improve our website, products and customer experience.
- Send relevant updates where you have consented to receive them.
- Comply with legal and regulatory obligations.
Cookies
Our website may use cookies and similar technologies to remember your preferences, understand how the site is used and improve performance. You can control or disable cookies through your browser settings, though some features may not function correctly as a result.
Data Sharing
We do not sell your personal data. We may share your information with trusted service providers who assist us in operating our website and business, with group companies, or where required by law or competent authority. Any such sharing is limited to what is necessary and subject to appropriate safeguards.
Data Security
We implement reasonable technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure or destruction. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
Your Rights
Subject to applicable law, you have the right to access, correct or update your personal data, to withdraw consent, and to request erasure of your data. To exercise these rights, please contact us using the details below. We will respond within the timelines required by law.
Third-Party Links
Our website may contain links to external websites operated by third parties. We are not responsible for the privacy practices or content of those websites and encourage you to review their respective privacy policies.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The latest version will always be posted on this page with the revised "Last updated" date.
Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact us at sales@crystalcook.com or call 022-49702803 / 06.